| Orders | ||
| Q: | I need more information before ordering. | |
| A: | Certainly, although we are usually busy handling online orders or payment processing, you can reach us during business hours: Monday to friday from 9:30 a.m. to noon and from 1 p.m. to 4 p.m. Please us a message, we will gladly respond within a 4-hours delay or faster. We will gladly respond to your questions or reply to your email in the best delay. |
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| Q: | Do you accept last minute order? | |
| A: | Yes certainly! If we have openings and if you call us at 819 776-4712 before 10 A.M. one business day prior to your event. We have special Last minute cold luncheons (lunch bags or buffet). However, we do not accept same day ordering or any order placed by email over the weekend that is still unconfirmed. |
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| Q: | How much notice do you need for a reservation? | |
| A: | Please allow at least 48 hours of notice when placing an order. Given enough time, we can accommodate you with inspired menus! Give us a call! | |
| Q: | Do you offer service to small groups? | |
| A: | Absolutely! We have small groups menus available. Want to choose your own menu? In certain cases (minimum 10 guests), we can accomodate clients. Just add a 25% small group fee to the regular price. |
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| Q: | Do you a minimum order policy? | |
| A: | Yes, if you looked carefully, the minimum quantity on all menus is indicated at the bottom of each field. In general, all menus menus are priced for a minimum of 15 guests. Nevertheless, some items are available only for a minimum amount of guests or with a buffet purchase, since, as a catering specialist, our daily routine is to cater to larger groups. |
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| Q: | What is your cancellation policy ? | |
| A: | Once your order is confirmed, you can make modifications or cancel a minimum of 48 business hours* (for groups of 25 and less) before the day of your event without fee. Cancellation are accepted by phone only, since unexpected delays can occur by email. * based on the time we open our reservation office (9:30 a.m.) and not on the delivery time. Groups of 25 and less (or order of 275$ and less): If you cancel : Between 24 and 48 business hours: 50% of the total order amount will be charged. Less than 24 business hours: 100% of the total order amount will be charged. Groups of 26 and more (or order of 275$ and more): If you cancel : Between 48 and 72 business hours: 50% of the total order amount will be charged. Less than 48 business hours: 100% of the total order amount will be charged. MODIFICATION FEES Based on the complexity and volume of the order. We reserve the right to modify any selection or to cancel your order. |
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| Q: | Do you offer your services on weekends? | |
| A: | We do not have a fixed production schedule. We reserve our weekends for special events such as weddings or large gatherings that requires more time for organizing. Sometimes, we can accommodate groups with a variety of meals that can be picked-up by end of day Friday and can be served on Saturday and even Sunday. | |
| Q: | Can we make changes to a menu? | |
| A: | No, since our mission is to elaborate menus that reflects our specialties: a well-balanced and pleaseant mixtures of international flavours! Except for allergies in larger groups or vegetarion option, we don't make any substitution. Nevertherless, our head chef is a culinary artist whose flair for originality and passion for savory foods is offered to all of our clients to compliment their unique needs. Contact us for more details on a custom menu! |
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| Costs | ||
| Q: | What are your terms of payment? | |
| A: | • Government and Corporate clients with an active account: terms are up to 30 days (according to your account credit) from invoice date payable by cheque or direct bank deposit or on the day after your event by credit card. • All other clients: Cash, cheque or credit card, prior to delivery. Credit card information must be supplied to us for authorization at least 24 hours prior to delivery. We may require a 10% non refundable deposit to reserve a date for your event. • We reserve the right to charge up to full price for food items already in production, rental items and for servers booked if you cancel less than 48 hours in advance. |
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| Q: | What do you charge for delivery or other service charges? | |
| A: | NEW AS APRIL 2011! FREE DELIVERY* We offer free* delivery for all orders of $150 or more (before taxes) in the Hull, Gatineau or Aylmer central areas. Minimum order of $50.00 (exclusive of tax) for delivery. Delivery fee will apply for orders under $150.00 (exclusive of taxes). An additional fee will apply for deliveries outside the Ottawa-Gatineau region, based on distance and order size. *EXTRA DELIVERY FEES Nevertheless, there is a mandatory delivery charge for all : - Orders of $150 or less (before taxes) and - rentals - weekend - for ealy or late deliveries - all outside Hull's downtown area because we must do a round-trip to pick-up the equipment. LABOR AND HANDLING COSTS Our mission is to simplify you the task of event planning by providing you a tasty, personalized and affordable culinary experience! To do so, we do whatever it takes to meet your needs, including responding to special and urgent requests to the best of our abilities and starting as soon as your order has been placed, throughout its handling and all its necessary service accessories until it reaches your plate. This time investment is alleged to be included in a 13% labour cost added to total of your order. TIPS The success of any event does not only rely on the quality food, but also on the quality of the team behind it! Great planning, cooking and top service is what makes the difference. Great planning, cooking and top service is what the difference. If you find that our service is remarkably exceptional and you want to pay tribute, please let us and we will add the amount or % of your choice to your invoice. We leave to your own discretion. *DELIVERY FEES FIRST FLOOR - ONE WAY (with basic installation included) Downtown Hull (- 5 km) - $17.00 Gatineau & Ottawa downtown (+ 5 km - 20 km)- $24.00 Gatineau and Ottawa suburbs (+ 20 km - 30 km)- $37.00 Weekends - $48.00 (round trip included) RETURN FEES: to reflect the amount of extra time required for the set-up Return trip (coffee makers, platters, etc.): $7 - Hull (- 5 km) $9 - Gatineau or Aylmer (+ 5 km - 20 km) $17 - Gatineau and Ottawa suburbs (+ 20 km - 30 km) Before 8 a.m. or after 6 p.m.: $17.00 EXTRAS Extra handling (rental set-up and pick up): starting at $25 per set-up (base on volume) |
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| Q: | Is there any other fee relating to delivery? | |
| A: | Because some order requires a more elaborate set-up and display, an extra handling fee may be applied when there is no server on site. This fee varies according to the rental quantity needed (China, tables, etc.) When members of our staff are booked on site, this fee is waved and is included in the hourly rate. |
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| Q: | Is there a charge for dinnerware? | |
| A: | As part of our 'green' policy, we offer free recycable plates, trays, cups, glass and utensils to our clients with all buffet purchase. We also supply a plastic protective tablecloth for your buffet table; however, if your budget allows it, we encourage you to take advantage of our available China dinnerware and linen rental. |
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| Q: | How much do you charge for waiters? | |
| A: | You must be prepared for staff to arrive 1 hour minimum before your event starts, so they can set up the site and get everything ready for your guests. Before hand, they need to prepare, change and receive final instructions for the event. Although the price of each employee can change depending on the logistic of the event, the basic charge is: $76 for a minimum of three hours per employee, extras hours are billed at $25 each (extra $3/hour if bar service). The charge for : chefs or a Maître D is $92 for a minimum of three hours, extras hours are billed at $29 per hour each. |
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| Q: | What is your overtime policy? | |
| A: | Overtime charges are $25/hr for each server and $29/hr for chefs and Maître D's. However, as we try to be as precise as possible about the estimated time of each employee and the cost to you, some variations on these charges can occur. | |
| Q: | What will be the final amount of my bill? | |
| A: | Several catering services will quote you price per person without including or informing you about the “extras” that will appear on your bill. We prefer to do our pricing according to the number of people in your group (which includes all the extras) because that is the final amount you will end up paying (with or without applicable delivery and service charges and applicable taxes). However, for more personnalized menus or large occasions, we prefer to give you a detailed list of all the costs associated with your event. Please let us know about your budgetary limitations are so that we can easily offer you a menu that will work for your event within the boundaries you have set for the occasion. |
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| General | ||
| Q: | How many portions do I need to order? | |
| A: | Portions can always be judged with one simple rule: the better the food and the more guests you have, the more portions you are going to need! Our years of experience and customer feed back have enabled us to create formulas for our menus that will give you the appropriate amount of portions to order. Here are some of the guidelines that we use to decide on how many portions to prepare for our menus: For our buffets: Be it for a hot or cold buffet, this formula is a wise decision for group dinners. A wide range of flavours and products guarantee that each guest will want to taste everything on the table, sometimes twice! Our experience shows that having one third more portion for each person is sufficient as a buffet offers more food than a regular sit-down dinner. However, when you combine good food with good appetite, the buffet table won’t be filled for long! So, if you have a few epicureans' eaters in your group, you shouldn’t hesitate to order 5 to 10 % more portions. For our cocktails: So that all your guests may enjoy their evening, you should plan for a minimum of three to four servings of each tasty offering per guest if cocktails will be followed by dinner. Generally, our clients figure that 6 to 8 servings per person is enough for a two hour serving. For longer gatherings or for evenings planned with dinner, you should plan for drink services or desert plates. A coffee service with regular and herbal teas is recommended for cocktail gatherings of three hours or more. |
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| Q: | What precautions do you offer for guest with food allergies? | |
| A: | You must inform us of any food related allergies so that we can take all possible precautions in preparing your meal. Still, we cannot guaranty a total absence of traces of nuts or other allergens in our food. |
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| Q: | Who makes up your service staff? | |
| A: | Our waiters are trained industry professionals who work for us under contract. They are familiar with our services and our menus and are very capable of informing you on any number of our products. Before every service, they are brought up to date with all the menu and coordination details for that specific event. We only hire professional, mature persons with integrity to represent our company and, when the need occurs, we join in! |
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| Q: | Can I hire the services of a cook? | |
| A: | If your event requires the presence of a cook, rest assured you will have an experienced member of our team, well versed in the Chef’s secrets at your service! For weddings or large banquets you should also hire a maitre ‘D to coordinate all the aspects of your event. | |
| Q: | Are we required to tip? | |
| A: | We leave tipping to the discretion of the client. Depending on the length and logistics of an event, our staff would be thrilled to receive between $10 and $25 dollars for their services. If you prefer, we can come to a predetermined percentage amount that can be added to your bill automatically. | |
| Q: | Do you offer bar services? | |
| A: | As catering specialists, we can offer you a bar and barman services. However, most of our clients prefer to stock the bar themselves in order to have control over the alcohol management. We can help you plan by providing you with suggested quantities, drink mix recipes and help with your beverage selections. Don’t forget to include water and non-alcoholic drinks when stocking your bar! Also, if you are in need of a temporary permit, we can help you with the paper work. |
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| Q: | What do you offer in the way of onsite equipment? | |
| A: | Certainly! we can supply the necessary material to make your event stand out at very competitive prices! Generally, the equipment is delivered directly to the site, and collected the business day from 7 a.m. to 3 p.m. |
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| Q: | Who is responsible for the equipment once it has been delivered? | |
| A: | The client is responsible for the equipment once it is on-site. We can offer you insurance coverage to prevent out-of-pocket expenses in case of breakage wich is equivalent to 15,5% of the total rental amount. |
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